FAQ

Is the material solid wood?

We use high-quality natural solid wood (such as walnut, oak, and pine), and the surface is treated with environmentally friendly coatings, preserving the natural wood grain.

How long does it take for the order to be shipped after it's placed?

In-stock products are usually shipped within 2-3 business days; custom-made products require 5-7 business days for production.

Is it easy to install?

It's very simple. Each product comes with an installation kit (such as non-marking nails, adhesive tape, or hooks), and installation takes only a few minutes.

How is the shipping cost calculated?

Shipping costs are automatically calculated on the checkout page based on weight and destination. Free worldwide shipping is available on orders over [amount] USD.

Will there be a difference between the actual product and the pictures?

Due to the natural characteristics of wood, the grain and color of each piece of wood are slightly different, which is precisely what makes each wooden decoration unique and charming.

How long does delivery take?

Depending on the region, standard shipping usually takes 7-15 business days, while express shipping (such as DHL/FedEx) takes approximately 3-7 days.

Do you support customization?

Supported. If you require specific sizes or laser engraving services, please contact our customer service team directly for details.

What payment methods are supported?

We accept payments via PayPal and major credit cards (Visa, Mastercard, American Express).

How to maintain wood finishes?

Avoid prolonged exposure to direct sunlight or overly humid environments. When cleaning, simply wipe away dust gently with a dry, soft cloth.

What should I do if I receive a damaged item?

Please take photos and contact us within 48 hours of receiving the package. If the item is damaged during shipping, we will resend it to you free of charge or issue a refund.